Refund and Returns Policy

Creating a Comprehensive Returns Policy: Ensuring a Seamless Process for Our Customers

Welcome to our Returns and Refunds Policy, designed to provide you with a clear understanding of the procedures and considerations involved in returning a purchased item. At our company, we prioritize customer satisfaction and aim to make the returns process as straightforward as possible.

1. Return Period: You have a generous 14-day window to return an item from the date of purchase. This time frame allows you sufficient opportunity to inspect the product and decide if it meets your expectations.

2. Return Eligibility: Returns, however, come with certain conditions. The product cannot be returned if it has been fitted into a vehicle, altered, modified, or damaged. It is crucial to assess the compatibility and condition of the item before attempting to install it in your vehicle.

3. Refund Details: Refunds issued will cover the cost of the product only and will not include the initial shipping fees. It’s important to note that the responsibility for the cost of returning the item to us falls on the customer. The specific return shipping cost may vary based on your location and the rates charged by the chosen carrier.

4. Restocking Fee: To initiate a return, obtaining a return authorization is a necessary step. Please be aware that a restocking fee of 10% is applicable to all returns. This fee is in place to cover the administrative costs associated with processing returns and restocking items, ensuring a fair and efficient process.

5. Drivetrain Diagnostics: We understand that navigating drivetrain diagnostics can be challenging. Before making a purchase, it is strongly recommended to verify that the issue with your vehicle indeed requires the automotive part you plan to purchase as a replacement. Once a unit has been mounted in your vehicle, it becomes non-returnable. We encourage you to thoroughly verify the need for a transfer case replacement before placing an order.

6. Initiating a Return: Should you need to initiate a return, please reach out to us within 14 days of receiving the product. This timeframe is in place to ensure that you have ample time to inspect the item and communicate any concerns promptly.

7. Customer Responsibility: It is crucial to emphasize that return shipping costs are the responsibility of the buyer. Your understanding in this matter is essential to maintaining a fair and efficient returns process.

8. Extended Explanation on Return Process: To provide a more detailed understanding of our return process, let’s break down each step:

• Contacting Us: If you wish to initiate a return, contact our customer service team within the stipulated 14-day period.

• Return Authorization: To process a return, you’ll need to obtain a return authorization. This step ensures that the return is properly documented and tracked.

• Restocking Fee Explanation: The restocking fee of 10% is a standard industry practice that covers the costs associated with processing and restocking returned items.

• Drivetrain Diagnostics Reminder: Understanding the intricacies of drivetrain diagnostics can be overwhelming. We encourage you to consult with a qualified professional or thoroughly research your vehicle’s needs before purchasing a replacement part.

• Responsibility for Return Shipping: To streamline the process, it is important to note that the buyer is responsible for the cost of returning the item. This helps us maintain a fair and customer-friendly return policy.

Our Returns and Refunds Policy is designed to be transparent and customer-oriented. These guidelines are put in place to ensure a positive and mutually beneficial relationship with our customers. If you have any questions or concerns regarding your return, our dedicated customer service team is ready to assist you. Your satisfaction is our priority, and we are committed to ensuring a hassle-free experience when shopping with us.