Core Policy

All transfer cases offered by our company operate on an exchange basis, meaning that customers are required to provide a qualified core in return for their purchase. Unlike some other suppliers, we do not impose a core charge, providing a transparent and straightforward transaction process for our valued customers. In addition to the purchase price, we expect customers to return a qualified core and the original shipping container to us, unless alternative arrangements have been agreed upon before the purchase and are explicitly noted on the invoice.

Customers are granted a 30-day window, starting from the invoice date, to fulfill the core return requirement and send back the original shipping container. Failure to meet this deadline will result in the imposition of an additional missing core and container fee. The fee ranges between $200 and $300, depending on the specific unit purchased. It is essential for customers to adhere to this timeline to avoid incurring extra charges.

It’s crucial to note that our commitment to quality extends to the core return process. Customers are encouraged to contact us promptly if they encounter any issues with their core or if it is damaged or missing. In some cases, we may accept an excessively damaged core as a valid core return if such an agreement has been reached prior to the purchase. Communication is key, and we are open to finding solutions that benefit both parties.

For those who find themselves without a returnable core, we offer an alternative solution. Customers may still be able to proceed with their order by paying a missing core fee. Similar to the missing core and container fee, this fee ranges between $200 and $300, depending on the specific unit. This provides flexibility for customers who may not have a core to return but still wish to acquire a transfer case from our inventory.

It’s important for customers to understand that the warranty on their new transfer case is contingent upon the completion of the core return process or the payment of the missing core and container fee. Until we receive either the return core and original shipping container or the missing core and container fee, the warranty on the new transfer case will not be activated.

This policy ensures that we can maintain the quality and integrity of our products. The return of cores allows us to refurbish and reuse components, contributing to sustainable practices within the automotive industry. By adhering to the specified timelines and guidelines, customers play a crucial role in supporting this eco-friendly approach while also benefiting from cost-effective solutions.

Our commitment to customer satisfaction is unwavering, and we aim to provide a seamless and transparent transaction process. Clear communication, adherence to deadlines, and cooperation in the core return process are essential components of a successful transaction. We appreciate the understanding and cooperation of our valued customers in upholding these standards, ensuring a smooth experience for all parties involved.